Aspire 5551 keeps crashing after reset

Amethyst2004
Amethyst2004 Member Posts: 4 New User

I was in the middle of an update and my system crashed.  On reboot no operating system could be found.  Was not able to repair it and had to do a reset to factory.  I have now done this 3 times and on my 4th.  I just get all of the updates done and printer installed.  Then Windows comes out with another update which seems to crash it again.  I have run tests and everything comes back fine no errors.  What am I doing wrong or am I missing an update?

 

Please any help would be appreciated.  This is getting very frustrated and I am ready to toss this out the window!

 

Thanks

Annette

Answers

  • Joshua188
    Joshua188 Member Posts: 523 Mr. Fixit WiFi Icon

    Hello Annette, I know we have all been there where the windows looks like a good place lol. So far with the information you provided this may be a simple software issue. The bright side is you are able to recover the OS. when you reload the OS try skipping the printer and see if this may help

  • Amethyst2004
    Amethyst2004 Member Posts: 4 New User

    Well 4th time didn't work either.  Doing all of the updates and was got an error saying that my driver for the video card needed to be updated.  Followed the link that then said my Java needed to be updated.  Did that rebooted and crash again.  I am now on my 5th attempt.  Anymore help would be appreciated.  I got smart this time and set a restore before I got to far, but wasn't able to get it to work.

     

    Urgggh

    Annette

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