eRecovery issue-When I open the folder in my backup file I get the error message' Access Denied'

tlobert

I Had to use eRecovery utility to restart my unit...I chose Option #2 tha Restores the operating system and retains User data.

 

Worked good...the retained user data was put in a file C\Backup...good so far...now I cannot get the data because it was originally PW protected in my previous windows setup....I know the data is in  there because the HD is about the capacity pre eRecovery mode.

 

When I try to open the folder in my backup file I get the error message' Access Denied'

 

Any ideas?

ThV5k

Hello,

 

 

Don't know if this will help you but there is an article in knowledge base of Acer community support site:

 

http://community.acer.com/t5/Knowledge-Base/Understanding-Passwords-and-how-Acer-can-help-when-you-run-into/ta-p/37953/comment-id/77#M77

 

Good day