Can't reboot my aspire 5742Z-4470

hchiasso
hchiasso Member Posts: 1 New User

Hi,

 

I bought an aspire acer 5742z-4470 in 2010. Right now, I'm in trouble. The computer won't open. After the "Acer" logo appears, it says to press F2 but nothing happens. Then the screen displays the following :

 

Broadcom UNDI PXE-2.1 v12.2.0
Copyright (C) 2000-2009 Broadcom Corporation
Copyright (C) 1997-2000 Intel Corporation
All rights reserved.
PXE-E61: Media test failure, check cable
PXE-M0F: Exiting Broadcom PXE ROM.
Nobootable device -- insert boot disk and press any key.

 

 

The same message appears when I press any key button.

 

I unpluged the cables under the HDD and pluged it back but with the same result.

 

I don't won't to erase my folders before I can at least back them up elsewhere. Any solutions?

 

Thanks!

Answers

  • Mr_Helper
    Mr_Helper Member Posts: 129 Troubleshooter

    Hi,

    May be the POST (POWER ON SELF TEST) is failed

    • I would suggest you to drain the residual power from the laptop:
      • Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer
      • Then remove the adapter
      • Remove the battery
      • Press and hold the power button for 10 seconds
      • Reconnect the battery and the adapter

    If the issue persists

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

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