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Acer Aspire V5-571P Elan Touchpad Intermittently Unresponsive

Shadowmancer

I have an Aspire V5-571P running Windows 8 (64 bit) and I am having an issue with an intermittently unresponsive touchpad. Most of the time I use a usb connected mouse; but, I find that when I unplug the usb mouse, the touchpad becomes unresponsive. This is usually fixed by restarting my laptop, but that's just an inconvenience.

In my Elan Touchpad settings, I do have the option checked to disabel the touchpad when a usb device is plugged in. This is primarily so that when I am typing, my palm isn't moving my cursor where I don't want it or making unnecessary clicks. While I am not an expert, I don't think this is the issue. And if it is, my question would be; why is it even an option to disable the touchpad when a usb device is plugged in?

Sometimes, and this is the really odd part, I don't even have to have my usb mouse plugged in - and then unplugged - for it to be unresponsive. Thankfully I have a touch screen and can restart from there.

I have attached a screenshot of my Elan tab on the Mouse Properties in Control Panel just in case that may help expidite assistance. Thanks in advance.

Cheers!

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suniljp

Did this issue started recently or was it there from day one?

If it started recently please uninstall the touch pad driver through control panel program and features and download the older verion of touch pad from acer web site also update the BIOS if you have a older version of BIOS.

The one available in acer website is 1.20

Shadowmancer

This has been an issue since day one. I'm pretty sure my BIOS is up-to-date and I will try the touchpad driver solution you suggested & get back to you.

Cheers!

Shadowmancer

So my BIOS is up-to-date & so is my ELAN driver. I cannot find an older driver to try out so I'm at a loss. It's still intermittent so hopefully Acer or ELAN can put out a patch.

Cheers!

jwcave

It's not just you. I have this problem as well.

I bought the V5-571P from Office Depot. After about 2 days, the mouse pad simply didn't respond. I tried FN+F7, etc. Rebooted, no help. Did a shut down, powered up and everything was fine. It did it again so I started looking for different drivers. Installed 3 different drivers over the course of a week and no change, so I exchanged out the laptop at the store.

Laptop #2 has the exact same problems. I've tried probably 6 different drivers and no change. Sometimes it works for a few days and sometimes it's simply a few hours. Just randomly, the trackpad will simply not respond. If I click the screen, the pointer disappears and doesn't return without a power cycle.

I'm at my wits end on this one. I just can't figure it out.

soldiervinyl

I also am having a similar problem, except that my touchpad does not even show up in the device manager at all anymore, it is a touchscreen thankfully, and i can use a usb mouse when necessary but this is extremely aggravating.

vsannicolas

I'm having the same problem with my Acer Aspire V5-122P. I've tried all of the suggestions given in this thread and nothing seems to work. Please help. Thank you!

Stettafire

I'm unfortunatly having a simular issue.

I have an Acer Aspre V5-431 with the ELAN touchpad with 11.6.11.002 driver installed.

And, unfortunatly my mouse frequently and intermittently seems to sieze up and just sit in the middle of the screen doing nothing, no matter how many times I try to move it around. And, when it does work, I might add, it behaves very erractically, somtimes it does a left-click at random without me pressing the button. (I have tapping diabled so I can only use the buttons). Also, the sensitivity behaves rather oddly, somtimes the mouse will speed across the screen and at other times it will move at a crawl. I have no idea what's going on.

I'm runing windows 8.1. And if anyone could shed any light on this issue it would be more then welcome.

So far I've tried rolling back the drivers (but the one I rolled back to wasn't much better)

I've also tried doing a factory reset for my computer, and that didn't fix the issue either.

I'm assuming this is a driver issue as this has only been a problem since I updated my drivers.

Before this update everything was working perfectly.

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