New Veritron M4620G with no sound.

BillM
BillM Member Posts: 4 New User

sound icon on task bar not xed out

no ! on "realtek high definition audio" device in device manager

"This device is working properly." in properties

no speakers plugged into desktop

driver version 6.0.1.6521

driver update check says driver is up to date

windows 7 professional installed

no youtube sound

no system sounds beeps, window sounds etc.

nada

 

 

Answers

  • Mr_Helper
    Mr_Helper Member Posts: 129 Troubleshooter

    Hi,

    Try this please

    1- Tap WIN+R

    2- Write   services.msc

    3- press OK

    4- The list's windows services will show up

    5- Right click on WINDOWS SOUNDS then choose start .

     

    Hope helps you.

  • BillM
    BillM Member Posts: 4 New User

    well i got to "windows audio" which said started and i tried restarting it with no success

  • Mr_Helper
    Mr_Helper Member Posts: 129 Troubleshooter

    Hi,

    Please use a headphones and tell me if there is sounds in it or not

    Awaiting your responses

  • BillM
    BillM Member Posts: 4 New User

    had to borrow my wife's headphones, but yes, it does work with the headphones!

  • Mr_Helper
    Mr_Helper Member Posts: 129 Troubleshooter

    It seems that you have a hardware issue.

    Please do the following

    1- uninstall sound driver

    2- restart your computer and reinstall again

    If the issue persists, please download the service manual from the link below and make sure that the speakres's cable is connected to the mainboard correctly.

     

    http://us.acer.com/ac/en/US/content/drivers

     

    It will be better o call Acer. 

  • BillM
    BillM Member Posts: 4 New User

    got an answer from acer

    no internal speakers on this desktop

    they send a cheap keyboard and mouse

    but no internal speaker

    all the help forums i went to did not mention that as a possibility

    i could find no understandable list of features for this "thing"

    hope i will learn to love it

This discussion has been closed.