Re: START UP PROBLEMS

TYLLOYD
TYLLOYD Member Posts: 1 New User

HI ! I'M HAVING START-UP PROBLEMS! STARTS UP BUT NEVER GO PASS DARK SCREEN ! I SEE THE CURSOR AND IT MOVES ALL AROUND BUT IT WILL NOT GO PASS THERE. ON THE ATTACHMENT IS A PIC OF MY SCREEN! DONT KNOW WHAT TO DO! LAPTOP CAME WITH VISTA PRE INSTALLED SO I HAVE NO BOOK DISK.

Answers

  • Mr_Helper
    Mr_Helper Member Posts: 129 Troubleshooter

    Hi,

     

    • I would suggest to you to drain the residual power from the laptop:
      • Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer
      • Then remove the adapter
      • Remove the battery
      • Press and hold the power button for 20 seconds
      • Reconnect the battery and the adapter
      •  start your laptop and tell me what happen

    Awaiting your Response.

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