CD ROM DRIVER HAS STOPPED WORKING AND I CANT FIND A DRIVER TO DOWNLOAD - BRAND NEW LAPTOP!

CarolManning
CarolManning Member Posts: 1 New User

Can anyone help please, my CDrom has stopped working, I have an exclamation mark on my computer icon.  I have tried the troubleshoot and it couldnt fix it. It say that it may have not been installed properly although it says its also installed!  I did all the recovery cd's when I bought it but obviously cannot run them.

Carol.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Without knowing the specific model of notebook, I will make some general suggestions.

     

    I would suggest booting into Safe Mode and removing all of the DVD/CDROM devices from Device Manager.

    Reboot into Windows and it should attempt to redetect the drive and install the appropriate driver.

     

    If that fails, the drive itself may be defective.

     

    If you need to recover the system, we have a knowledge base article:

    How do I restore my computer using the eRecovery Management program outside of Windows?

     

     

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