W510 startup problem

PaxCZ
PaxCZ Member Posts: 2 New User

I have problem with my new Acer W510 tablet. I just received it, I went trought win8 settings but when desktop appered everything freezed. So only way was push and hold power button for a while so tablet restarted. Then started some system restoration but after while, screen turned off and it was last time when it worked. Now Im ina  state that the screen is still off and when I touch WIN button on tablet, it vibrate. When I push power button for a while, tablet goes off and when I touch WIN button, it doesnt vibrate. Then I push power button again, then WIN button vibrate again but screen is still off. Any ideas ? 

Thanks

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

     

  • superryo
    superryo Member Posts: 25

    Tinkerer

    You should connect with tech support or return for a new unit.  mine was the same until i exchanged for a new unit and now dont have this issue.

  • Chris
    Chris Member Posts: 84 Troubleshooter

    Hi,

     

    Please hold down the power button for at least 30 seconds to completely power off machine. Please try turn machine on again and if successful will boot to windows.

     

    If you manage to boot to windows there are updated drivers available on the Acer Support website. Please download the "W510 Driver Package". Unzip the contents and run the setup. You will need to have the machine on charge. This will update drivers and update unit to the latest BIOS.

     

    If further problems persist, please contact Acer Technical Support for more information.

     

    Thanks

  • PaxCZ
    PaxCZ Member Posts: 2 New User

    Thanks but I've tried this but without success, unit never booted again. I'll receive a new one today so I hope that it will be OK.

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