what is major failure definition

I wonder what's "Major Failure Definition" in Acer's language!!!

My Acer-E531 failed just 12days after buying and it could not boot up. I called Acer and they asked me to restore it to factory default using eRecovery management which failed and could not continue.

After several times calling them which each time I had to wait for long times, when I asked them for a replacement, the acer customer service told me that the "major failure " definition is determined in a escalation team.

I asked her "you mean that the acer does not accept what publicly is accepted as "Major Failure"?"

Then she replied me no, it will only determined by escaltion team.

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All comments

st3ph3nnity

I don`t know where you are but in the UK there are legal obligations that sellers need to abide by...did you buy from a shop or online ?

If an item does not work as is intended you are legally covered.

Just go to your local "trading standards".

siamak

Thanks st3ph3nnity for your advice.

Actually I am in australia and based on the custom regulations here, Acer needs to replace this, nonetheless they define their own definition of "MAJOR FAILURE". (I don't know what worse case is possible for a laptop !!!)