Acer online support refuses my serial key!

cesarmarti
cesarmarti Member Posts: 6 New User

Something is wrong with my cmoputer, but acer s support is not working. The say the serial number is invalid.

http://acer.custhelp.com/app/chat/pre_chat_launch

Here they say my S/N and serial keys are not valid. But they are!

Please help

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Are you from the United States? 

    The URL you link is the USA chat and email portal.

     

    If you are located somewhere else in the world, the serial number of the system may not be recognized as a system sold in the United States.

     

     

  • cesarmarti
    cesarmarti Member Posts: 6 New User

    I'm from Europe

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    We would suggest contacting technical support in your region for further assistance:  Acer Service and Support

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