no pen or touch input

johnmanoahs
johnmanoahs Member Posts: 4 New User

Hi - I am not able to use touch in my acer aspire v5. It says "No pen or touch input is available for this display". I have been researching on the internet and not able to find an appropriate solution as to what driver I need to install to enable touch. Could you pls help me?

Answers

  • HK53T
    HK53T Member Posts: 767 Die Hard WiFi Icon

    touch will only be on specific units  and you dont list whole model name

     

    if you think should have touch, restore system to factory and it would be there

  • johnmanoahs
    johnmanoahs Member Posts: 4 New User

    Apologize I did not provide the complete model name...

     

    It is Acer Aspire V5-571P 

     

    Can you pls help?

  • gcsgupta
    gcsgupta Member Posts: 38 Troubleshooter

    Is it V5-571P-6472 / V5-571P-6473 or V5-571P-6485?

  • johnmanoahs
    johnmanoahs Member Posts: 4 New User

    And where do you find this no on the machine?

  • gcsgupta
    gcsgupta Member Posts: 38 Troubleshooter

    This should be on the barcode label on the base of most laptops.

  • johnmanoahs
    johnmanoahs Member Posts: 4 New User

    It says V5-571p-323b6G50Mass

     

    More details: 

    Aspire V5-571 series

    Model no : MS2361

     

    The surprising part we bought two laptops exactly the same model, but touch works in only one! 

     

    Can you pls let me know the touch driver details and the location from where it could be downloaded?

     

    thanks in Advance!

    John

  • HK53T
    HK53T Member Posts: 767 Die Hard WiFi Icon

    V5-571P should have touch

    have you restore the unit to defaults?

     

    if this does not work, need to contact service for help with touch

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