Updates aspire 6920

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Nperk10195
Nperk10195 Member Posts: 3 New User

My sister and her husband gave me this notebook as mine was a little old.  They had this one for a couple of years and bought another.  I don't know how to get his name off (Tom) like under the C: drive and use mine (Nancy).  It appears to me that some things operate under Tom and some operate under Nancy and I want to combine them.  I've tried everything and I can't find where to get his name off.  thanks

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  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    The recommendation when you recieve a system is to restore it to the original factory defaults.  This ensures that all of the software that Acer has included on the product is available (if any have been uninstalled) and all of the proper drivers are installed.

     

    Please review this article on restoring your computer:

    http://community.acer.com/t5/Community-KB/Reloading-your-Acer-computer/ta-p/45793

  • Nperk10195
    Nperk10195 Member Posts: 3 New User
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    I have too much on the computer to resetand I can't use my dvd player because the TSST driver TS L632H isn't working and I don't know how to ix the problem.  Help please  I get a code 10

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    I do not know what driver you are talking about when you state, "the TSST driver TS L632H".

     

    The recommendation is for you to back up your personal data and restore the system to factory defaults. 

    This will eliminate any software issues you may be having on the system.

     

    All released drivers are available on the regional drivers pages.

  • Nperk10195
    Nperk10195 Member Posts: 3 New User
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    Tom - this is driver that operates the computer CD/DVD player.  It won't load.  The bios recognizes the driver and I have uninstalled the driver file and reinstalled but it still doesn't work. 

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    Npe -

    The driver for the optical drive is automatically installed by Windows. 

    We do not have a seperate driver for it.  It could be likely that you have a hardware issue.

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