Aspire AL16-54P laptop-Battery Wear Level 24% on Brand-New Notebook (Less Than 1 Month Old)

angeloni

Hello Acer Support Team,

I recently purchased an Aspire AL16-54P laptop, and within less than one month of use I have measured the battery wear level at 24% degradation (via Windows battery report).

When I contacted phone support previously, I was told that a wear level below 40% is considered “normal” and therefore not a defect. However, I believe that 24% wear after just one month is unusually high and potentially outside typical manufacturing or warranty standards.

Could you please:

1. Confirm whether a 24% wear level at < 1 month is acceptable under Acer’s internal battery condition standards and warranty policy.
2. Provide the official documentation, specification or policy reference where Acer defines acceptable battery wear thresholds (e.g., %, time, cycles) for new laptops under warranty.
3. Explain the next steps I should take if the wear level is outside what Acer considers normal (including battery replacement under warranty).

Thank you in advance for your prompt response.

[Edited the thread to add model name to the title]

Puraw

Hi angeloni

To measure actual battery wear, don’t rely on the percentages shown in Acer Care Center or AcerSense. Those tools use design capacity values, which are vendor‑defined marketing figures rather than real measurements. Instead, compare the last recorded full charge (100%) against the original full charge (100%):

• Actual wear = (Original full charge – Last recorded full charge) ÷ Original full charge

Avoid using ACC/AcerSense calibration, optimization, or the 80% charge limiter, as these can distort the readings and interfere with Windows Modern Standby

If you want me to review your battery profile, run this command in Command Prompt:

powercfg /batteryreport

Open the generated report in Microsoft Edge, then press Ctrl + P or right‑click and select “Print to PDF.” Attach that PDF to your reply, and please type @Puraw or use “Quote” so I’ll be notified.

Before testing, confirm these conditions:

• BIOS version 1.02 dated Nov. 16, 2025 is installed, available from Acer’s official support page: https://www.acer.com/us-en/support/product-support/Aspire_AL16-54P
• Windows 11 is fully updated or upgraded to 25H2
• Fast Startup is disabled in Windows Power Options

With that report attached, I can check the drainage profile and performance more accurately.