Acer Predator Helios Neo 16 (RTX 4070) keeps crashing when rendering in Lumion / Twinmotion — possible hardware issue?

creppy_laptop

Hi everyone,

I’m having consistent crashes when using GPU-intensive software like Lumion and Twinmotion on my Acer Predator Helios Neo 16 (RTX 4070). Sometimes it crashes while modeling, and almost always when I start a render or preview ; the program just closes abruptly with no warning or error message.

Here’s what I’ve already tried:

• Increased virtual memory (page file) significantly.
• Updated GPU drivers, Windows, and all Acer system drivers.
• Disabled overclocking and set GPU to default performance mode.
• Reinstalled Lumion and Twinmotion.
• Scanned for system file issues (sfc /scannow, DISM).
• Stress-tested the GPU using FurMark — no crashes or thermal issues during the test.

Despite all this, the problem persists. I’m trying to figure out if this points to a hardware issue (GPU, VRAM, or power delivery) or some software conflict or driver instability.

Has anyone else experienced similar crashes on this model, or is there a way to diagnose hardware faults (through Acer diagnostics or other GPU tests) before I take it to a service center?

Any help or suggestions would be really appreciated.

Thanks!

JackE

> almost always when I start a render or preview >

Is battery level significantly above 50% and plugged in when this happens?