Random games crashes and BSOD on PHN16-72, attributed by Intel Core i9 14900HX Instability

Hello Acer Community,

I am a consumer to Acer predator Helios Neo 16 (PHN16-72) 2024 laptop for almost a year. It was working flawlessly until recently I have stumbled with random crashes and BSOD with the error exception either "ACCESS_VIOLATION" and "CLOCK_WATCHDOG_TIMEOUT" while gaming and/or shader compilation.

My system specs are as follows:

Intel Core i9 14900HX
32GB DDR5 5600MHz RAM
Nvidia RTX4070
Windows 11 24H2
BIOS 1.17 (with 0x129 CPU microcode)

CPU temps were well maintained within its capable operating threshold (48 degree on idle to 78 degree on load). Thanks to Llano V12 cooler pad.

I have tried clean install Windows 11 24H2, clean install Nvidia GPU OEM driver with the aid of Display Driver Uninstaller (DDU), and restore default BIOS setting but did not help on this issue.

I have also perform hardware testing with the following utility:

Intel Processor Diagnostic Tool - Test Passed
MemTest86 - Test Passed
HDTune - Test Passed
Furmark - Test Passed

I have run CineBench R15 and the following are the outcome:

GPU - Test Passed
CPU (Multi-Core) - Test Passed
CPU (Single Core) - Program crashed with error exception "ACCESS_VIOLATION"

I then use HWMonitor to real time log CPU operational while gaming. The log reveals CPU core 1 and core 2 voltage spiked to 1.548V right before the game crashes. Upon research from Intel CPU technical specs, CPU core 1 and core 2 are Turbo Boost cores. Also, I researched on the trending issue on "Instability issue affecting both Intel 13th gen and 14th gen high end CPU" due to turbo boost algorithm flaw, when requesting core 1 and core 2 voltage.

I used ProcessLasso utility to set affinity to game executable to run all cores except CPU core 1 and core 2 both performance and efficient, notably CPU0, CPU1, CPU2, CPU3, CPU16, CPU17, CPU18, and CPU19, and games no longer crashes.

I have escalated to Acer Support Team, and their technical team reviewed all my troubleshooting measures and logs, and they suspected might be CPU issue and will keep an eye out on the trending issue relating to Intel 13th and 14th gen CPU degradation. Acer will replace the mainboard (inclusive CPU + GPU) as a basis of warranty service.

I bring up this matter to here to highlight my upmost concern:

Such trending issue also seems to affect laptop HX series CPU as per reported by many consumer globally but Intel contrary such statement stating that Laptop CPU were not affected with stability issue. Acer warrants a mainboard replacement with fresh CPU, and I understand this is part of Acer standard warranty procedure. However, may I know what will be the next action by Acer if this issue persist again during within or outside warranty period? I bought this device with a good money and intend to use it for years to come for both work and games.