Hello Acer Community,
I’m sharing my recent experience with Acer India’s service and support, hoping that it reaches the right people and prevents other customers from facing the same frustration.
My laptop, Acer Aspire 3 (AMD Ryzen 5 7430U), developed a fan noise issue while under warranty. What followed was 1.5 months of struggle, repeated follow-ups, and multiple misleading responses.
Here’s a brief timeline:
28-09-2024: Purchased Acer Aspire 3 from Flipkart.
31-08-2025: Raised service request for fan noise under warranty.
05-09-2025: Technician (from Acer’s authorized partner, TVS Electronics) collected my laptop — but took it to his home instead of the service center.
06-09-2025: Laptop returned with severe scratches, missing rubber pad, and unresolved issue.
15-09-2025: Sent a legal notice to Acer India Head Office (no proper response).
23-09-2025: Filed National Consumer Helpline (NCH) complaint — which Acer falsely closed.
After continuous escalation, Acer finally replaced the A and D panels and added a 90-day warranty extension, but the finishing was not factory quality.
Even after all this, Acer India’s social media team continues to post generic replies like “Please DM us your serial number” or “We’ll assist you further,” ignoring all the actual details already shared.
My concern is not about the parts — it’s about accountability and transparency in Acer’s after-sales service process in India.
I hope Acer takes this seriously, investigates the misuse of NCH responses, and ensures better oversight on how authorized service centers operate.
Thank you,
Ajay
Case ID: XXX
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