[CRITICAL ISSUE] Nitro AN515-57 - During Windows Update - Permanent Black Screen (Red Keyboard Backlight Active)

Venkatesh_I

Product: Acer Nitro AN515-57 Operating System: Windows 11

Today, while the laptop was running, the performance slowed down significantly. The display then transitioned to a Green Screen, indicating a system failure likely related to a Windows or firmware update process. Following this error, the screen immediately went permanently black.

Display: Completely black. The screen does not show the Acer logo, POST screen, or any BIOS/UEFI output.

Power/Lights: The laptop appears to power on, as the keyboard backlight is illuminated (Red Volo) and the cooling fans are cycling.

User Action Taken: I have attempted a full power drain/hard reset by holding the power button for over 60 seconds while unplugged. This action resulted in no change whatsoever; the laptop remains in the black screen state with the keyboard lit.

Venkatesh_I

please share me a workaround/ solution to this to overcom