Hello, I recently purchased an Acer Predator Helios Neo 16 just 1.5 months ago. Yesterday I opened the laptop to install an additional hard drive and noticed something concerning.
On the cooling pipes (heat pipes), I detected traces of dried liquid or an oily substance in several areas. The pipes are black in color, but a residue is clearly visible in different sections.
My questions are:
- Is it normal to find this type of residue on brand new cooling pipes?
- If not normal, could this represent a risk of failures or damage to my equipment?
- Should I request a warranty review given the laptop is practically new?
I appreciate your help. I attach photos of the residue for clarity.