Acer Predator Helios 16 (PH16-71) Black Screen - Won't boot

maxmillsaps

Hello! Today while working and watching a YouTube video my laptop froze up out of nowhere and now refuses to boot, the lights on the back of the laptop turn on as well as the button that toggles modes, but it sits at a black screen and never budges.

I have tried the following:

Connecting to an external display → No signal
Holding the power button down → the lights flash as if it were turning on a few times but the screen never powers up, and nothing changes
Removing the battery and holding down power button → still won't boot
Disconnect both the CMOS and the Battery → Still won't boot
Flash the BIOS from USB → I may not have done this right, but it's my hail mary

Puraw

Hi maxmillsaps

If the BIOS flash attempt with a USB stick has left the system unresponsive, the embedded controller/EEPROM may be corrupted. In that case, the only reliable solution is to have the laptop serviced by an Acer Service Center in your country so the EEPROM can be reprogrammed with the correct firmware.

Further attempts at home recovery are unlikely to succeed once the EEPROM is damaged, and could make the situation worse. Best course is to stop further flashing and let Acer handle the reprogramming to restore the system.