Predator Helios Neo 16 PHN16-72 Blue Screen of Death keeps happening when updating to Windows 11 Version 24H2 for x64-based Systems (KB5065789) (26100

AnhBP

When I updated to this version, the BSOD blue screen kept appearing, and I found out that the problem was caused by Predator Sense. When I plugged in the charger and started the computer, when the software switched to the best performance mode, the laptop froze and had to press the power button to restart. Then I unplugged the charger and started the computer, the problem disappeared. Then I uninstalled the software and used the laptop for a week and did not record the above case. I have had this problem since Windows released the above version and I have been following it for more than 2 months and had to roll back to the previous version and could not update to the new version.

I hope Acer developers will soon release a fix for the above software because I need to use them and it is very useful for me too.

Puraw

Hi AnhBP

Please update the BIOS to version 1.17 (dated 2025/06/09), then upgrade Windows to version 25H2. If 25H2 isn’t offered, install 24H2 instead.

• Use the Balanced Power Plan.
• In Power & battery settings, select Best power efficiency mode.
• Always use the 230W power adapter—never a USB charger.
• Keep the battery fully charged at 100% at all times.

If BSODs persist, repair Windows 11 (24H2 or 25H2) using the new reinstall feature: https://support.microsoft.com/en-us/windows/fix-issues-by-reinstalling-the-current-version-of-windows-497ac6da-7cac-4641-82a5-f50398d879a0