I’m posting this message because I’m extremely disappointed with the ongoing issue regarding my recent purchase directly from the Acer Online Store (Acer Shop Australia).
Order Details:
Order Number: 30000023867
Model Ordered: Swift series, Silver color, without numeric keypad
Acer Swift GO 16 AI , Windows 11 Home, Intel Core Ultra 5,16GB
RAM, 1024GB SSD, 2.8K OLED Slim Bezel - Refurbished
SKU: Ref-NX.J8SSA.003
Model Received: Black unit with small numeric keypad
SNID: 44907779476, S/N: NXJ8SSA00344912FE27600
Amount Paid: A$1,399 (paid via Acer Shop official website)
🧾 Problem Summary:
The laptop I received is not the model I ordered.
It differs in both color and keyboard layout.
I also received an incorrect invoice (I25A043447) that does not match the item listed in my Gmail order confirmation.
Despite four phone calls over 2 weeks, I have been forced to repeat the same explanation each time, with no solution or apology offered.
The support line only accepts phone communication, which is extremely inconvenient for customers who work during the day.
I am now concerned whether this is a mistake or a deeper issue within Acer’s online ordering process.
What I’m Requesting:
Immediate correction of the invoice
Immediate pickup of the wrong unit and delivery of the correct model, or full refund
Written confirmation of actions taken (not just phone calls)
I want to emphasize that I am not requesting a refund simply for convenience — I only wish to receive the correct laptop I ordered.
I have been a big fan of Acer for more than 15 years and have purchased multiple Acer laptops for myself and my family, all of which have served well.
That’s why this experience is so disappointing.
Please review this case seriously.
I’m happy to provide all related documents, photos, and both PDFs (the order confirmation and the incorrect invoice) for verification.
Thank you for your attention.
I look forward to a quick and responsible resolution.
