Bluetooth Device Detection Issue - Unable to Connect Despite Visibility in Aspire A315-59 with Windows 11

munzinh

I am experiencing an issue with the Bluetooth functionality on my Acer laptop Aspire A315-59 Windows 11

The problem is that my Bluetooth device appears in the list of available devices, but I am unable to connect to it. The Bluetooth interface shows the device as discoverable, but the connection fails. I have also tried troubleshooting using the built-in "Troubleshoot Bluetooth connections" tool, but the issue persists.

I have confirmed that:

My Bluetooth device is turned on and in discoverable mode.

The Bluetooth driver on my laptop is up to date (the latest version provided by Acer).

I have attempted to "Try connecting your device again" as prompted, without success.

This issue is affecting my ability to use Bluetooth audio devices. I would appreciate your assistance in resolving this matter.

Thank you for your support.

[Edited the thread to add model number to the title]

Puraw

Hi munzinh

• Update BIOS to version 1.31 (dated 2025/07/09), which includes Intel ME firmware updates.
• If Bluetooth issues persist after flashing, recover by reinstalling Windows using Microsoft’s official guide: https://support.microsoft.com/en-us/windows/fix-issues-by-reinstalling-the-current-version-of-windows-497ac6da-7cac-4641-82a5-f50398d879a0