Inquiry Regarding Acer Care Management Support for Acer Swift Edge 14 AI

Asian2019

Dear Acer Support Team,

I would like to seek clarification regarding the Acer Swift Edge 14 AI model that I recently purchased. My question is as follows:

Does this model include Acer Care Management or any official tool that allows users to reinstall Windows, drivers, and pre-installed applications — essentially restoring the system to its original factory settings as it was upon first purchase?

I would appreciate confirmation on whether there is a built-in recovery solution accessible to users, such as a recovery partition, bundled software, or an official download method provided by Acer.

If such a solution exists, kindly advise on how to access it and the steps involved. If not, what official alternatives does Acer recommend for performing a full system recovery?

Thank you in advance for your assistance.

billsey

There is a builtin recovery that takes you to the original factory software build, with a caveat. When Windows decides to do one of their larger updates, such as the update from 23H2 to 24H2, it overwrites that image. From that point on you no longer have an easy way to revert to factory. I believe one of the tools that came installed on your laptop has the capability of writing that recovery image to a flash drive, but they change those utilities model to model, so I can't give you direct instruction on how to do that.