AN517-54-Computer wont charge past 3%. Tried 2 chargers. Battery report shows full charge capacity is still 46,031 mWh (80%)

I went a little over a year without using the laptop (AN517-54) and decided to knock the dust off of it last night. I installed al of the updates available up to Windows 11 25H2 and checked all of the drivers in the device manger to ensure they were up to date. Last night it wouldn't go above 1%, after all the updates it is up to 3% but won't go any higher. I've tried a 180W charger and 135W charger and its the same result with each. It also dies immediately after I unplug it so I'm guessing I'm going to have to replace the battery? Not sure though since the battery report looks good.

[Edited the thread to add model name to the title]

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Puraw

Hi chandlerb01

Your AN517-54 is a 2021 model, and if the battery wasn’t replaced, it may be depleted—especially after one year of storage without charging. Even if the battery report shows 80% full charge capacity, the inability to hold charge or boot unplugged suggests cell degradation.

Upgrade to Windows 11 version 24H2 if not already done. This ensures latest ACPI and power management support, though success may vary depending on firmware (BIOS version) age.
Generate a battery report by opening Command Prompt and entering: powercfg /batteryreport This creates a file named battery-report.html in your user profile folder.
Open the report in Edge browser, press Ctrl + P or right-click and select “Print to Microsoft PDF”. Attach the PDF to your reply.

Please tag Puraw or use Quote when replying so I get notified.

chandlerb01

Thanks @Puraw.

I have finished all of the updates for windows and the drivers. The report shows the battery is okay but I have a new one coming in today to see if that fixes the issue.

Puraw

You are welcome 😉

chandlerb01

@Puraw

I installed the new battery and the computer was up to 66%. I tried some gaming while the computer was plugged in but it immediately started throttling. I then unplugged it and it performed perfectly but the bettery went down to 55% in 15 minutes or so which is somewhat expected since I was gaming. I turned the game off and left the computer on the charger for over an hour and it was still on 55% when I turned it back on. Seems like it might not be a battery issue. Could be whatever system delivers the power from the charger to the battery. I have tried 2 different chargers and I find it very unlikely both chargers are bad.