Acer Nitro V 15 Crashing When Playing Games While Charging

Gascoigne

Hello, I own an Acer Nitro V 15 Windows 11 laptop. The specs for the CPU is 13th Gen Intel(R) Core(TM) i5-13420H (2.10 GHz), while the GPU is NVIDIA GeForce RTX 4050. A few days ago, it began crashing only when I play higher-demand games like Baldur's Gate 3 and Cyberpunk while the charger is plugged in. If I run the same games while the charger isn't plugged in, it works perfectly. Also, low-spec games like Baldur’s Gate 1 run fine even when plugged in. The GPU temperature stays around 61 °C before a crash, so it doesn’t appear to be a heat issue. I recently reapplied thermal paste, which temporarily fixed the crashing problem, but it started crashing again last night while I was playing, and the charger was plugged in. I have already tried putting it in High-Performance power and using Nitro Sense to also put it in High-Performance with max fan settings, but it still crashes. I normally keep the laptop plugged in at 100 % even when not gaming. Could this be caused by a failing AC adapter, battery, or charging circuit, and are there any recommended fixes for this?

[Edited the thread to add model number to the title]

Diya1811

@Gascoigne

Start by holding the power button for 30 seconds with the charger unplugged. Then, cleanly reinstall your NVIDIA GPU drivers using DDU in Safe Mode and update your BIOS and chipset drivers from Acer’s support site. Switch your power settings to “Balanced” mode and, if possible, test with a different Acer-compatible charger to rule out adapter issues.

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