No Bootable Device on 4 months Swift Go 16

jdm_z33

Purchased a Swift GO 16 AI laptop in May during my trip back to Taiwan, and I am now back in Vancouver working. Last night, while doing some design work with Adobe Illustrator and scanning some documents, the laptop shut down and attempted to restart, then a message "No Bootable Device" was displayed on the screen; my heart sank. I tried everything online with the F2 into BIOS suggestion, and none of it worked.

I thought I'd contact Acer here, but for warranty, they request S/N and SNID inputs, but guess what, apparently S/N and SNID of ACER laptops purchased from Taiwan are not recognizable in the North American database, so I couldn't get any help at all…so much for the International Traveller's Warranty.

Thank god I have my old ASUS gaming laptop that is still working like a tank after 5 years. I can still do some work, but many of the design works I was working on that didn't sync to the cloud are lost.

So basically now I'm stuck with a 4-month-old laptop with some of my important work in it that I cannot open or get help on…any suggestions?

I have attached some screenshots of the BIOS, not sure if this means the hard drive is still detectable? If so, I would really like to save the files on my hard drive if possible. Thank you all.

[Edited the content to hide sensitive information]

Puraw

Hi jdm_z33,

Your data on the Swift Go is likely not lost. If the internal Kingston SSD is still functional, you can remove it and place it in a USB SSD enclosure. Then, connect it to another PC and copy your personal files to the C: drive—just avoid copying system or program folders, as they won't run properly outside their original environment.

As for the “No Bootable Device” error, the cleanest solution is to bring the laptop to an Acer Service Center in your country. They can reset the system to factory defaults for a small service fee, which also ensures the OS is properly reinstalled and activated.