Urgent Inquiry Regarding Helios Neo 16S AI - Fixed 240Hz Refresh Rate & Lack of Options

I am writing to report critical issues with my Helios Neo 16S AI laptop.

First, the display's refresh rate is permanently locked at 240Hz. I have tried multiple ways to adjust it, but it seems to be completely fixed. This causes the battery to drain extremely quickly, lasting less than two hours when I use it outdoors. This severely limits the laptop's portability.

Second, there is no option to disable the keyboard backlight from turning on automatically every time the laptop boots up.

I am very disappointed with the lack of essential customization options. I am not the only one facing these problems; many other users have reported the same frustrations.

Do you have any plans to release proprietary software or provide a method to adjust the refresh rate and control the keyboard backlight?

These are not minor inconveniences but significant flaws that affect the core user experience. I am willing to raise this issue publicly to find a solution. Please provide me with a clear solution to these problems.

I look forward to your prompt response.

Sincerely,

Accepted answers

All comments

Puraw

Hi Candie,

The 240Hz refresh rate on the Helios Neo 16S AI is a fixed design feature. The panel is engineered to operate optimally at that rate, and lowering it could compromise image quality or stability. That’s why adjustment options are not provided.

The keyboard backlight will always activate automatically on boot. This behavior cannot be disabled. However, you can customize the lighting themes and effects using PredatorSense, including colors and patterns.

Axxo

To lower the refresh rate:
Go to Settings > System > Display > Advanced display settings.
Under “Choose a refresh rate,” select 165Hz or 60Hz if available.
If only 240Hz is listed, try enabling Advanced Optimus in the BIOS and switch to iGPU-only mode via PredatorSense or NVIDIA Control Panel. This may expose lower refresh rate options.
As a last resort, you can use Custom Resolution Utility (CRU) to define a lower refresh rate, but this may dim the display or cause instability.
To disable HDR:

Go to Settings > System > Display.
Scroll to “Use HDR” and toggle it off.
You may also want to disable Auto HDR in Settings > Gaming > Game Mode > Graphics.
Disabling HDR and lowering the refresh rate reduces GPU load and panel power draw, which can help extend battery life to around 3–4 hours under mixed usage. That’s typical for high-performance IPS gaming laptops in this class.
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