I have done all of the window updates, all of them. i have done a disk cleanup, deep clean, i have reset my laptop (i keep the files on it). i have done everything i know to do to fix the problem and nothing has worked. I know a lot about laptops and windows and etc, but i just cant figure this out. Its driving me crazy!!! I put the acer SN AND SNID # in there and they are correct!! Hell i even use the find my serial # and SNID # for me and it still told me that it couldnt file my laptop with the Serial #!!!! I put the SNID # in and search it, it pulls up a totally different laptop completely!!! ( its not even close to what my laptop is) that the acer website pulls up!!! Can someone please please help me with my ACER ASPIRE V5-572-4429!!! Im begging for some help please!!!