Nitro n50-120 TPM problem. Says I don't have the proper support for TPM 2.0. If anyone knows a fix for it?

I have a Nitro n50-120 with secure boot enabled and TPM 2.0 but when loading Call of Duty I get the message that I don't have the proper support for TPM 2.0. When going to activision's website and then following it to AMD's website for it says with AMD hardware if the version is 3.x.0.x, with x as any number, but the 0 there that it requires a firmware update and that there is no workaround for it and to contact your motherboard manufacturer. Does anyone know if there is or will be an update for this from acer? trying to contact them is ridiculously hard. Or if anyone knows a fix for it?

[Edited the thread to add issue detail]

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Puraw

Hi Waldo_98,

Your Nitro N50‑120 is showing the TPM 2.0 error because the AMD fTPM firmware version in your BIOS is 3.x.0.x, which fails the attestation check used by Call of Duty and now also enforced in Windows 11 24H2. AMD’s own documentation states there is no workaround for this and that a motherboard firmware update is required.

Acer’s support page for the Nitro N50‑120 lists BIOS R01‑C3 from 2021 as the latest available. This predates Windows 11 24H2 and does not include the newer AMD AGESA module needed to update the fTPM firmware. Without a newer BIOS from Acer, the TPM attestation issue will remain.

The only path to resolution is for Acer to release a BIOS update that includes the updated AMD fTPM firmware. You can check for updates here:

https://www.acer.com/us-en/support/drivers-and-manuals

If no update is posted, the next step is to contact Acer support directly and reference the AMD fTPM 3.x.0.x attestation requirement.

Waldo_98

thanks for the reply! Thats about what I figured and was hoping some one would know something maybe I don’t. Do you know how to contact these guys because all I can find is their stupid contact support on their website which only lets you if you still have warranty, which I don’t, otherwise I have to go to a fee based support and there’s no way I’m paying for their help with their own product

Puraw

Hi Waldo_98,

This problem has been raised many times in different tech forums by Acer AMD system owners, with the common theme being outdated AGESA firmware and Acer’s reluctance to release updated BIOS versions. Other brands have issued updates for the same CPU generations, but Acer has left many models without a fix.

At this point, the only realistic path forward is to escalate it directly to Acer staff. You can try contacting one of the community moderators who represent Acer: