Can't open AcerSense even though it's installed

Recently I've faced an issue with not working microphone key even though on screen indicator shows, but microphone state didn't change. So I decided to reinstall AcerSense. After reinstalling, I can't find it in start or run it using specific AcerSense key, but I can switch laptops modes using fn+f, when pressing fn keys on screen indicator shows and I can see AcerSense Installer and AcerSense config in installed apps tab in settings.

Laptop
```
System Manufacturer: Acer
System Model: Swift SF14-61T
OS Name: Microsoft Windows 11 Home
OS Version: 10.0.26100 N/A Build 26100
```

Dir `C:\Program Files\XSense\Prerequisites`
```
│ nlog.config
│ NLog.dll
│ SenseLauncher.exe
│ SenseLauncher.exe.config
│
└───logs
internal-nlog.txt
nlog-all-2025-09-08.log
```

internal-nlog.txt

Accepted answers

No0ock

Finally, after 8 hours of struggling, I've found the solution. I've been looking all across the internet and found nothing, so I'm posting this as a solution. So to fix this issue and related issue like there are no system configuration in AcerSense just follow steps below. You should do it in exact same order, otherwise you'll face error.

Download AserSense from your laptops driver and software support page
Extract downloaded archive and install AserSense
- This will allow u to use shortcuts, see indicators, etc
- But I guess, it's something like bg service, so now u need to download GUI app
To download GUI app, navigate to Microsoft store and download it from there
- https://apps.microsoft.com/detail/9nt9vkd8qcw7
- Looks like it's acting like GUI controller of previously installed bg service and kernel
Run GUI app, and follow instruction

Now you're done. Everything should work fine and as expected. If u still have questions, u can ask me.

All comments

No0ock

nlog.config

<?xml version="1.0" encoding="utf-8" ?>
<nlog xmlns="http://www.nlog-project.org/schemas/NLog.xsd"
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
    autoReload="true"
    internalLogLevel="Info"
    internalLogFile="C:\Program Files\XSense\Prerequisites\logs\internal-nlog.txt">
  <!-- 啟用 ASP.NET Core layout renderers -->
  <extensions>
    <add assembly="NLog.Web.AspNetCore"/>
  </extensions>
  <!-- log 儲存目標 -->
  <targets>
    <!-- 儲存目標類型為 "檔案"  -->
    <target xsi:type="File" name="allfile" fileName=".\logs\nlog-all-${shortdate}.log"
            layout="${longdate}|${event-properties:item=EventId_Id}|${uppercase:${level}}|${logger}|${message} ${exception:format=tostring}" />
  </targets>
  <!-- 設定 logger 名稱與 log 儲存目標的對應 -->
  <rules>
    <!-- 所有 log -->
    <logger name="*" minlevel="Trace" writeTo="allfile" />
    <!-- 將來自於 Microsoft. assembly 的 Info 以下 (Info,Debug,Trace) log 都排除 (沒有 writeTo 就不會輸出 )-->
    <!-- <logger name="Microsoft.*" maxlevel="Info" final="true" />-->
    <logger name="*" minlevel="Trace" writeTo="ownFile-web" />
  </rules>
</nlog>

No0ock

Finally, after 8 hours of struggling, I've found the solution. I've been looking all across the internet and found nothing, so I'm posting this as a solution. So to fix this issue and related issue like there are no system configuration in AcerSense just follow steps below. You should do it in exact same order, otherwise you'll face error.

Download AserSense from your laptops driver and software support page
Extract downloaded archive and install AserSense
- This will allow u to use shortcuts, see indicators, etc
- But I guess, it's something like bg service, so now u need to download GUI app
To download GUI app, navigate to Microsoft store and download it from there
- https://apps.microsoft.com/detail/9nt9vkd8qcw7
- Looks like it's acting like GUI controller of previously installed bg service and kernel
Run GUI app, and follow instruction

Now you're done. Everything should work fine and as expected. If u still have questions, u can ask me.

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