Hello all,
I believe this part of the community is about sharing our problems / troubles and have hive mind support based on to what is going on; mine is related to consumer support and a faulty product but be warned there won’t be any TL:DR parts.
My experience with Acer started a year ago; after nearly 25 years of desktop gaming experience I moved from my home country and didn’t have enough space/finances to go for another desktop setup; as gaming being a crucial part of my relaxation after a tiring work day; I have decided to move on to laptops, this is where all starts.
June 2024 purchased my first ever gaming laptop; I was really happy with a 18" monster I have received that day; no need to connect it to any other screen and can sure run all the games on prime quality; then over the lapsing months it all started to show it real colours.
First initial problem was around 3~4 months after the purchase; my screen suddenly decided to not display anything, I was devastated "How can it be broken" I have asked myself, as I was using my laptop I took care of it with utmost care; it was like a desktop PC dressed up as a laptop, first experience was find; Acer provides quality pickup by DPD and times are what you expect within 10-15 days problems is fixed and we were back and running; but sadly that was not the end.
This problems seem to have crept up every 3~4 months from that point onwards; as you can guess after the 2nd one you feel bit concerned about what is going on with your product (also that means over 12 months your laptop spends around 2 months with the service provider rather than at your home); but on the 3rd time frustrated and concerns I specifically asked the service provider to check all regarding the screen/any connection to screen parts/display etc for FAULTS ! What I received back was a re-assurance and extended warranty for 2 more months on top of my initial warranty.
But ! Here we are again; 4th time is the charm is not a common phrase but sure it is not a thing either; now what I get is "We do not want to repair this laptop", "This product is faulty" and "have your money back but we won’t give any compensation except a %15 discount coupon".
What my question for you all is; who is on the right? We as consumers who sign in the contract of warranty and right that come with it believing the best care will be provided by the company; Or the Company who hides behind the fine print and horde of lawyers and legal process to not compensate us in any way possible.
My final verdict from the higher ups is "We can provide you with a ! refurbished/2nd hand ! product or take your money and shut up" they are sorry for my troubles which as shown on reply not true. What I suggested was if they were really sorry and put me through all this sht-show for 1 year; least they can offer can be a replacement/upgrade to the similar product, but sadly that is no option.
Just give me honest opinions about who is right / wrong; should a gamer hold accountable for a laptop that was faulty from day 1 about no replacement because they CANT; or should the company at least give it a proper thought and give a suitable replacement; not talking about a 2nd hand refurbished sht; to its client.
This question and article ends my journey with Acer; my recommendation is don’t spend any time on Acer products; my wife who purchased another brands gaming laptop has not encountered any issues and she’s been using that for 2 years; mine was faulty on day 1 but company just used my money over 1 year and gives it back; whish banks do the same so that we can all get rich; just borrow money from your consumers and give it back in a year without any consequences to your brand.
It was fun when I had it working but I wouldn't recommend having any acer products to anyone ever again; enjoy while it lasts but keep in mind if anything happens to it they won’t have your back.
A concerned gamer; whose been gaming since dial up connection and trackball mices.
Any advice is welcome; if there is any legal ways I can pursue or sue the company on any basis ?
Predator PHN18-71- Faulty screen; not identified on 3 service checks; found out after the 4th one.
