Why is my Acer Nitro ANV15-51 showing as charging but the battery percentage won't increase?

avi_pandey_25
avi_pandey_25 Member Posts: 3 New User

I’m using an Acer Nitro ANV15-51 laptop, and I’ve noticed a strange issue with the battery. The system shows that the laptop is plugged in and charging, but the battery percentage stays stuck and doesn’t increase—even when the device is idle or turned off. I’ve tried basic troubleshooting like restarting, unplugging and replugging the charger, and checking for Windows updates, but nothing seems to help.

The battery icon shows the charging symbol, and the LED indicator behaves normally, yet the battery level remains unchanged. This makes me wonder if it’s a software glitch, a battery calibration issue, or possibly a hardware fault with the battery or charging circuit.
I'm wondering if this is purely a battery fault—or could it be something deeper, like a problem with the motherboard or charging circuitry?

The charger and port seem fine, and the system recognizes that it's plugged in. But the battery level stays frozen, even when the laptop is idle or powered off. If it's a hardware issue, I’d like to know whether replacing the battery alone might fix it, or if I should be concerned about the motherboard, power IC, or any internal connectors.

I am attaching my battery Report with this

Answers

  • Jack22
    Jack22 ACE Posts: 4,666 Pathfinder

    @avi_pandey_25

    1. Restart/Hard Reset:
      • Restart the laptop to see if it resolves any temporary software glitches. 
      • If a restart doesn't help, try a hard reset by disconnecting the power adapter and holding down the power button for 15-30 seconds (or using the battery reset pinhole if available). 
    2. Update/Reinstall Drivers:
      • Open Device Manager, expand "Batteries", and uninstall the battery drivers. 
      • Restart the laptop to allow Windows to reinstall the drivers. 
      • Consider updating the BIOS and power management drivers. 
    Click on 'Yes' if the comment answers your question!
  • Puraw
    Puraw ACE, Member Posts: 18,663 Trailblazer

    Hi avi_pandey_25, don't use Battery Calibration-Optimization-80% battery charge limiter in Acer Care, Acer Sense or NitroSense, disable accSvc and other Acer services in Windows Services (Stop-Properties-Startup type: Disabled-Apply). Disable Fast Startup in Edit Power Plan "Change what closing the lid does" and in "Change settings currently unavailable".