Windows 11 upgrade fails on Aspire C24-1800 stuck at 9-10%, no change after restart

Good day everyone!

I'm trying my Aspire C24-1800 upgrading to PRO edition from default Windows 11 Home edition. When I trying upgrade from Microsoft store (setting>activation>upgrade indows edition>store) then install it runs 9% to 10% then the "close" button will show up then nothing after all even restarted the PC the windows still in Home edition.

I'm also trying to reformat the windows using a windows media creation tool with a USB drive at the end can not find hard disk to reformat in the installer. anything I should do in BIOS settings?

How to change boot> boot mode (UEFI) this one is not selectable, I remember laptops can change boot mode to (LEGAY) to enable recognize the drive when reformatting windows.

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Jack22

@CHANWEI621

Restart the PC: A simple restart can sometimes resolve temporary glitches.
Check Internet connection: Ensure a stable and reliable internet connection is active.
Run the Windows update Troubleshooter: This tool can automatically detect and fix common update problems. You can find it in Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update.
Check Disk Space: Make sure there's enough free space on your hard drive, especially on the partition where Windows is installed

CHANWEI621

https://community.acer.com/en/discussion/comment/1352094#Comment_1352094

Yes, PC restarted after failed on upgrade and checked the windows edition still no change.
Internet are stable wifi/lan tested.
windows update is up to date no update found when check update.
Default storage 500GB NVME, clean log in no app install just done windows update before trying to upgrade windows PRO edition.

I'm trying USB windows 11 setup.exe now.
Since it can't recognize storage on boot windows installation with UEFI mode.

StevenGen

https://community.acer.com/en/discussion/comment/1352142#Comment_1352142

If you are doing a clean install of the Win-11 pro you need to use the C24-1800 IRST (Intel® Rapid Storage Technology) Driver version: 19.5.7.1040 on that USB and when you get to the Win-11 section at: Where do you want to install Windows? > Load driver > you load this IRST driver so that the Win-11 installation recognizes your PHN18-71 laptops M.2 SSD drive and you can continue the installation. So make sure that you do this. Good luck.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

CHANWEI621

Thank guys, problem solved.
after a reinstallation of windows from windows installation USB.
the default installed windows 11 home has a glitch on updating windows PRO edition from store.

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