Hello,
For the past several months i have been encountering this issue where my laptop would randomly switch off whenever playing at least moderately demanding games (ULTRAKILL, Destiny 2, Warframe).
In a attempt to see if the issue is from the latest NVIDIA drivers, i have observed that even after using DDU to remove my NVIDIA and/or AMD drivers from my laptop in safe mode, the computer would automatically install NVIDIA driver 551.76 and/or AMD radeon software without any user input. i assumed that this was windows, however this behaviour would still contnue after i switch off automatic device installation in the windows settings.
My only other guess is that this behaviour is from the BIOS, and if this is the case, how would i disable this?
My specs:
Nitro ANV15-41, Windows 11 home
Nvidia GeForce RTX 4060 laptop
AMD Ryzen 7 7735HS with Radeon Graphics
16.0 GB RAM
I have been retroactively trying to solve this issue for months. The issue is a kernel power 41 (63) error, and it will happen without any warning or sign that it will happen. I would be playing a game, and then suddenly the screen will go black as the computer turns off.
This isn't a thermal problem, as i both checked the fans, replaced thermal paste, and monitored the temperatures when the issue would occur.
This also isn't a hardware issue either, as i sent it to a repair center where they did a stress test on the laptop for 12 hours straight and reported no issues.
Since its a kernel power error, i tried monitoring the power consumption of the laptop as well, however nothing seemed out of the ordinary in the moments prior to the issue occuring (no spikes or dips in power consumption)
This leads me to believe that this is purely a software issue, maybe the NVIDIA driver is conflicting with the AMD driver somehow in some way i don't know. i cannot know for certain unless i can go about using the laptop without the drivers reinstalling themselves for no reason.
[Edited the thread to add model number to the title]
