Brand New Predator Helios 16s restarting randomly - Kernel Power Event ID 41

Abv8711
Abv8711 Member Posts: 2 New User
edited 3:32PM in Predator Laptops

I got my Predator Helios Neo 16s this month and it already has started making me nervous about it's stability ! The laptop restarts suddenly ! I checked the event log and its says error 41! It has happened 8 times in 7 Days ! Any solutions ?

Kernel Power Event ID 41 !

Answers

  • Diya1811
    Diya1811 Ally Posts: 935
    edited 3:43PM

    @Abv8711

    Start by disabling Windows Fast Startup via Control Panel to prevent abrupt restarts. Ensure your system is fully updated through Windows Update. Visit Acer’s official support site to download and install the latest chipset and graphics drivers specific to your model. Use PredatorSense to switch to “Balanced” mode, avoiding “Turbo” or “Extreme” settings for now. Run sfc /scannow in Command Prompt to check for system file integrity. Optionally, monitor temperatures with HWMonitor to ensure your system isn’t overheating.

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  • Abv8711
    Abv8711 Member Posts: 2 New User

    Got those steps done ! There are 4 Modes in predator sense, Quiet-Balanced-Performance-Turbo ! Which mode should i use for playing games as you said to avoid Turbo/Extreme mode !