Recovery Drive Not Loading Drivers Once Booted in Swift SF14-11T

Mattycee
Mattycee Member Posts: 5 New User
edited 9:28AM in Swift and Spin Series

I was able to make a recovery drive of my Acer Swift SF14-11T and a Windows update caused me to lose some drivers for my webcam, audio and battery.

I run the restore after booting from the recovery USB and it booted into Windows normally, once into Windows it still doesn't have any of the above devices working. I did the Windows Update and it installed one of the 2 updates listed for Acer, but it refuses to install the Acer - System Hardware Update 26/5/2025.

I have been to the website and put my serial in and in brings me a list of all the Arm64 drivers, but I have had zero success in installing them. Without having to send it back to Acer, is there a way to install the drivers, or get the Windows update drivers to install?

I am about to return this as this is the 2nd unit that has had the same issue and I have been using Windows since Win 95 and have never been unable to install drivers. I read that there may be some drivers on the Qualcomm Dev Portal, but cannot find specific drivers for my laptop.

I am hoping someone can help me!

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,583 Trailblazer

    Hi @Mattycee ,

    You mentioned already restoring Windows via USB, but this newer Windows Update–based In‑place Recovery works differently and is worth trying before sending the unit back.It reinstalls the current Windows build directly from Microsoft’s servers, refreshing system files and update components while keeping your files, apps, and settings. This can often resolve stubborn driver detection issues.

    Steps:

    1. Sign in with an administrator account, connect to the internet, and ensure at least 20 GB free on C:.
    2. Press Win + ISystemRecovery.
    3. Under Fix problems using Windows Update, select Reinstall now.
    4. Follow the prompts, let it complete the download/reinstall, then restart.

    If the missing webcam, audio, or battery devices are due to damaged system components or blocked update channels, this process can restore their installation paths without needing external media.

    For Microsoft’s official walk‑through, see: https://support.microsoft.com/en-us/windows/fix-issues-by-reinstalling-the-current-version-of-windows-497ac6da-7cac-4641-82a5-f50398d879a0

  • Mattycee
    Mattycee Member Posts: 5 New User

    I had already done that and it still won't install the drivers when it reboots.

    Any other pointers at all? I have never had such a painful experience in all my life with a Laptop.