My Predator Helios neo 14 completely black screen whenever I plug in the charger

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Abbot2857
Abbot2857 Member Posts: 1 New User
edited 9:15AM in Predator Laptops

Hi everyone,
I have a Predator Helios Neo 14 that goes completely black screen whenever I plug in the charger. When I unplug it, everything returns to normal and works fine.

Has anyone experienced this issue? Is there anything I can try to fix it myself before sending it for repair?

Thanks in advance!

Answers

  • Diya1811
    Diya1811 Ally Posts: 925

    @Abbot2857

    Start by performing an EC reset. Shut down the laptop, unplug the charger, and hold the power button for 30 seconds to clear any residual power, then reconnect the charger and power it on. Next, visit Acer’s official support website, enter your exact model number, and download the latest BIOS, chipset, and power management drivers to ensure your system firmware is up to date. Lastly, confirm that you're using the original Acer charger.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • alexenderjames
    alexenderjames Member Posts: 1 New User

    Hi! It sounds like your Predator Helios Neo 14 is experiencing a power-related display issue. Since it works fine on battery but goes black when charging, it could be related to drivers, BIOS, or the internal power circuit. Here are some steps you can try before sending it for repair:

    1. Update Graphics Drivers: Make sure both your integrated and dedicated GPU drivers are up to date. Sometimes power changes trigger GPU switching issues.
    2. BIOS Update: Check Acer’s support site for the latest BIOS version. Some black screen issues on charging have been fixed via BIOS updates.
    3. Check Power Settings: Go to Windows Power Options → Change plan settings → Advanced power settings → Disable “Hybrid Sleep” and check display settings when plugged in.
    4. Test Another Charger (if possible): Sometimes a faulty charger can cause voltage fluctuations affecting the display.
    5. Reset EC/BIOS: Some Acer laptops allow a small reset button or a key combination (like holding Fn + Power for 10–15 seconds) to reset embedded controllers.

    If none of these work, it might be a hardware issue with the power delivery or internal components, and getting it checked by Acer service would be safest🙂.