my NoteBook ONE 10 model N16H1on CloudReady does not detect the wifi. Screen stays frozen on wifi

I had an old Notebook from 2019 i think just restarted it but nothing seems working. it directly started asking the language for keyboard and screen. i typed French. and then second screen was asking the wifi ssid and password. it is strange it does not detect all the ssids. so i typed in mùy ssid and password but it does not detect the wifi. and nothing can happens after that the screen stays frozen on the wifi. i can only shutdown then restart etc

i burned the chrome os into an sd card and plugged it. i changed in the setup the uefi to boot from usb and then i rebooted but nothing happened is found again the same screens asking for language and then the wifi …

i tried to identify the S/N at ACER support but this ID is not recognized.

i don't know how to continue and i'm asking some help from you and thank you for that.

[Edited the thread to add issue detail]

Accepted answers

billsey

The N16H1 "model number"doesn't help. They apparently reuse those numbers for different model lines. There should be a full model number on the same sticker that has your S/N and SNID. I think it likely if yours is an Acer One from 2019 it is likely one of the S1003 Switch models. It sounds like it has been reset to factory and is trying to go into the initial configuration. Just skip the network connection and set it up with a local user account, then try finding the right network drivers once the OS is up and running.

TROUIS

Hello Billsey this is the S/N with strangely is not recognized by Acer … ???

NTLCQEF001XXXXXXXXXXXX

MFG 2916-09

Model N16H1

It displays on first screen "CLOUDREADY" aa aa aa f9-7048 72.4.27

I inserted an SD card and tried to force the One 10 to boot from that ISO but unsuccessful …

I think all damaged ?

if so what is the solution ? any URL / link to download and to force a new firmware boot ?

Thanks a lot !

[Edited the thread to hide sensitive content]

billsey

OK, so it looks like that SKU is a S1003-17ER. That is part of the Switch model line, from 2016. It is a Windows computer, not a Chromebook, which is likely why it doesn't like trying to install the ChromeOS. It shipped with Windows 10 from the factory. It will not boot from a SD card, but should boot from a flash drive in a USB port. You will need to use an OTG (On The Go) cable to convert the USB-A for a flash drive to microUSB for the S1003, or else have the keyboard attached and use the USB-A port on it. With the install USB installed, boot to the BIOS and use the Boot menu to select a USB EFI device as your boot target and it should come up into the installer. You likely only have a 32GB eMMC drive, so don't plan on installing a lot of stuff, though you can make more room for data by putting a SD card in.

Axxo

Hi TROUIS,

To resolve the frozen Wi-Fi screen and lack of detection on your Acer Notebook ONE 10 running CloudReady, try a simple restart of the device. If the issue persists, you'll likely need to manually install the correct Wi-Fi drivers for your specific hardware, as CloudReady may not have them built-in. You can find these drivers on the Acer support website by searching for your exact model number, then download and install them to restore Wi-Fi functionality.

Troubleshooting Steps-
1. Restart the Device:
The simplest solution is often a full restart of your Chromebook. Shut it down completely and then turn it back on to see if the Wi-Fi adapter is detected.
2. Find and Install Correct Drivers:
Since CloudReady is a Linux-based OS, it may lack the necessary drivers for your hardware.
Identify your full model number: The "N16H1" is not enough information. Look for a full model number, likely on a sticker on your device.
Visit the Acer Support Website: Go to the Acer support page and search for drivers for your exact model number.
Download the Wi-Fi Driver: Download the correct wireless driver that is compatible with CloudReady or Linux.
Install the Driver: Once downloaded, install the driver to enable the Wi-Fi functionality.
3. Consider a USB Wi-Fi Dongle:
If installing the driver is too complex or doesn't work, a USB Wi-Fi dongle that is compatible with CloudReady is another hardware solution.
-----------------------------------------
If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

TROUIS

thank you for your help.

How could i get a bootable window bios for that device ?

TROUIS

thank you for your answer

All comments

billsey

The N16H1 "model number"doesn't help. They apparently reuse those numbers for different model lines. There should be a full model number on the same sticker that has your S/N and SNID. I think it likely if yours is an Acer One from 2019 it is likely one of the S1003 Switch models. It sounds like it has been reset to factory and is trying to go into the initial configuration. Just skip the network connection and set it up with a local user account, then try finding the right network drivers once the OS is up and running.

TROUIS

Hello Billsey this is the S/N with strangely is not recognized by Acer … ???

NTLCQEF001XXXXXXXXXXXX

MFG 2916-09

Model N16H1

It displays on first screen "CLOUDREADY" aa aa aa f9-7048 72.4.27

I inserted an SD card and tried to force the One 10 to boot from that ISO but unsuccessful …

I think all damaged ?

if so what is the solution ? any URL / link to download and to force a new firmware boot ?

Thanks a lot !

[Edited the thread to hide sensitive content]

billsey

OK, so it looks like that SKU is a S1003-17ER. That is part of the Switch model line, from 2016. It is a Windows computer, not a Chromebook, which is likely why it doesn't like trying to install the ChromeOS. It shipped with Windows 10 from the factory. It will not boot from a SD card, but should boot from a flash drive in a USB port. You will need to use an OTG (On The Go) cable to convert the USB-A for a flash drive to microUSB for the S1003, or else have the keyboard attached and use the USB-A port on it. With the install USB installed, boot to the BIOS and use the Boot menu to select a USB EFI device as your boot target and it should come up into the installer. You likely only have a 32GB eMMC drive, so don't plan on installing a lot of stuff, though you can make more room for data by putting a SD card in.

Axxo

Hi TROUIS,

To resolve the frozen Wi-Fi screen and lack of detection on your Acer Notebook ONE 10 running CloudReady, try a simple restart of the device. If the issue persists, you'll likely need to manually install the correct Wi-Fi drivers for your specific hardware, as CloudReady may not have them built-in. You can find these drivers on the Acer support website by searching for your exact model number, then download and install them to restore Wi-Fi functionality.

Troubleshooting Steps-
1. Restart the Device:
The simplest solution is often a full restart of your Chromebook. Shut it down completely and then turn it back on to see if the Wi-Fi adapter is detected.
2. Find and Install Correct Drivers:
Since CloudReady is a Linux-based OS, it may lack the necessary drivers for your hardware.
Identify your full model number: The "N16H1" is not enough information. Look for a full model number, likely on a sticker on your device.
Visit the Acer Support Website: Go to the Acer support page and search for drivers for your exact model number.
Download the Wi-Fi Driver: Download the correct wireless driver that is compatible with CloudReady or Linux.
Install the Driver: Once downloaded, install the driver to enable the Wi-Fi functionality.
3. Consider a USB Wi-Fi Dongle:
If installing the driver is too complex or doesn't work, a USB Wi-Fi dongle that is compatible with CloudReady is another hardware solution.
-----------------------------------------
If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.