Your computer ran into a problem and needs to restart error in predator neo 16 ai

Options
zeel
zeel Member Posts: 1 Newbie
edited 5:16PM in Predator Laptops

so ive got a acer predator neo 16 ai and ive only bought it like a week ago and i was just using it when suddenly the nvidia gsync logo appeared on the side of the screen and the screen just went completely blank so i assumed i must have opened a game by mistake but then the fan kinda went loud and then quiet a couple of times and then just stayed that way. the keyboard was still turned on but nothing else was working so i tried to turn it off and on again with the power button and when it restarted it the predator logo appeared and at the bottom it gave me the "your computer ran into a problem and needs to restart" and then it turned off on its own and restarted again and then i was able to log back in. this is a brand new laptop so it shouldn't be doing this. has anyone else ran into a similar issue and should i be worried?

[Edited the thread to add model number to the title]