Recovering files from an external drive without the original Acer PC. Need help

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haventaclue
haventaclue Member Posts: 2 New User
edited August 7 in Acer Software

Go easy, I'm not very computer literate and searched using the above title.

As the title says, The files were uploaded on to an external hard drive from an Acer PC and either Windows 95 or the next system, I did say I'm not very tech savey.

The problem is I no longer have an Acer PC, a Levnoa. So could anyone please tell me is there any program, anything other than finding an old Acer PC with the security system installed.

Best Answer

  • Puraw
    Puraw ACE, Member Posts: 18,396 Trailblazer
    Answer ✓

    Hey haventaclue,

    No worries—these old encrypted image files can be tricky, especially if they were created on an Acer PC using Windows 95 or XP. The .jpgenx format was used by Egis eDataSecurity, a now-discontinued Acer utility that encrypted JPEGs to protect them from unauthorized access.

    🧩 What You’re Dealing With

    • .jpgenx is basically a JPEG image wrapped in encryption.
    • It was created by Egis Technology, often bundled with Acer laptops under the name MyWinLocker or eDataSecurity.
    • Without the original decryption software, Windows won’t know how to open it.

    🛠️ What You Can Try

    1. Download Egis Free Reader (if you can find it):
      • It was once available from Acer’s support site or third-party archives.
      • Look for versions compatible with Windows 7 or earlier—newer systems may not support it.
    2. Use an Online Viewer:
      • Some sites claim to open .jpgenx files online, like MyPCFile’s JPGENX viewer.
      • Upload with caution—only if the images aren’t sensitive.
    3. Try File Conversion Tools:
      • If the encryption is weak or partially broken, tools like Hex editors or JPEG recovery utilities might extract the image data.
      • This is hit-or-miss and usually for advanced users.

    🧼 If All Else Fails

    Honestly, unless the images are critical, it might be easier to move on. The format is obsolete, and even Lenovo forums won’t help much unless someone has legacy Acer tools archived.

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,396 Trailblazer
    Answer ✓

    Hey haventaclue,

    No worries—these old encrypted image files can be tricky, especially if they were created on an Acer PC using Windows 95 or XP. The .jpgenx format was used by Egis eDataSecurity, a now-discontinued Acer utility that encrypted JPEGs to protect them from unauthorized access.

    🧩 What You’re Dealing With

    • .jpgenx is basically a JPEG image wrapped in encryption.
    • It was created by Egis Technology, often bundled with Acer laptops under the name MyWinLocker or eDataSecurity.
    • Without the original decryption software, Windows won’t know how to open it.

    🛠️ What You Can Try

    1. Download Egis Free Reader (if you can find it):
      • It was once available from Acer’s support site or third-party archives.
      • Look for versions compatible with Windows 7 or earlier—newer systems may not support it.
    2. Use an Online Viewer:
      • Some sites claim to open .jpgenx files online, like MyPCFile’s JPGENX viewer.
      • Upload with caution—only if the images aren’t sensitive.
    3. Try File Conversion Tools:
      • If the encryption is weak or partially broken, tools like Hex editors or JPEG recovery utilities might extract the image data.
      • This is hit-or-miss and usually for advanced users.

    🧼 If All Else Fails

    Honestly, unless the images are critical, it might be easier to move on. The format is obsolete, and even Lenovo forums won’t help much unless someone has legacy Acer tools archived.

  • haventaclue
    haventaclue Member Posts: 2 New User

    Thank you, that is very much what I was afraid off.

    Looks like a bin job. Your reply very much appreciated,

    Regards,

    Noel

  • Axxo
    Axxo Member, Ally Posts: 2,213

    To recover files from an external drive previously used with an Acer PC, connect the drive to a working computer, and use data recovery software if needed. If the drive is encrypted, locate the Acer-provided encryption software (like Egis Reader) or consider using online viewers or file conversion tools for partial recovery. 

    Detailed Steps:-

    1. Connect the External Drive:
    Connect the external hard drive to a working computer using a USB cable. Ensure the drive is powered on and recognized by the system.
    2. Check for Encryption:
    If the files were encrypted using Acer's Egis software, you'll need the software to decrypt them. Search for the software on the Acer support site or third-party archives. Note that newer systems may not support older versions.
    3. Use Data Recovery Software (if needed):
    If the drive is not encrypted or if you can't access the encryption software, use data recovery software like EaseUS Data Recovery Wizard, Disk Drill, or Recuva to scan the drive for lost or deleted files.
    4. Consider Alternative Methods:
    If traditional data recovery methods fail, explore options like creating a byte-to-byte backup image of the drive and scanning that image, or using tools like TestDisk for partition recovery.
    5. Online Viewers/File Conversion:
    For images, some online viewers (like MyPCFile's JPGENX viewer) may be able to open encrypted files, but exercise caution with sensitive data. If encryption is weak, file conversion tools like Hex editors or JPEG recovery utilities might help.
    6. Accessing Files:
    Once files are recovered, access them from the working computer's file explorer. Drag and drop folders or individual files to a secure location on the working computer or another storage device.
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