I have a problem with my travelmate p249 6th gen, audio doesn't work , the speaker and the audio jac

hopeband22

i have a problem with the audio speakers and audio jack

Puraw

Hi @hopeband22 ,

It sounds like your TravelMate P249 (6th Gen) may have been upgraded to Windows 11, which is likely the root of the audio issue. This model was originally designed for Windows 10, and the Realtek audio drivers it uses aren’t fully compatible with Windows 11.

🔧 Recommended Fix: Roll Back to Windows 10

• The Realtek audio chipset in this laptop works best with Windows 10 drivers, specifically versions like 6.0.1.8475.
• Windows 11 often installs generic drivers that don’t properly support older Realtek codecs, leading to broken speaker and jack functionality.
• To restore full audio support, it’s best to reinstall Windows 10 using the official Media Creation Tool and let it handle driver installation.

🧹 BONUS Tip: Clean Driver Uninstall with DDU

If you want to be thorough before reinstalling Windows 10:

1. Boot into Safe Mode.
2. Use Display Driver Uninstaller (DDU) to completely remove the Realtek audio driver.
3. Reboot into normal mode.
4. Let Windows 10 automatically reinstall the correct audio driver and codec.

This ensures any leftover registry entries or corrupted packages from Windows 11 are wiped clean. I’ll attach a screenshot of DDU to help guide you through the process.