Is this level of backlight bleeding on my KA242Y monitor normal, or do I qualify for a replacement?

aseer

i got this excessive backlight bleeding on my acer KA242Y monitor which is more severe backlight bleeding which is degrading the viewing experience and quality of display while watching videos and gaming and when i asked for replacement the acer team fellow is easily refusing and just saying that this is a normal IPS glow. i have done all the troubleshooting under some ambient light conditions but it is visible really upset by acer not committed to their replacement policy as this is due to lack of poor workmanship. acer you should look into this being such a reputed brand but your support team is worst doesn't even read the case study thoroughly.

[Edited the thread to add model name to the title]

Axxo

Backlight bleeding on an LCD monitor, including the KA242Y, is a common issue, and a small amount of it is generally considered normal. It's most noticeable when viewing dark images or in a dark room, where light leaks through the edges of the screen. If the bleeding is severe and distracting during normal use, it might be a defect.

Here's a more detailed breakdown:-
What is Backlight Bleeding?
Backlight bleeding, also known as light leakage, occurs when the backlight (usually LEDs) behind the LCD panel shines through the edges of the screen, especially when displaying dark colors or in low-light conditions.

Is it Normal?
A small amount of backlight bleed is inherent in LCD technology and is not usually a cause for concern.
When is it a Problem?
If the bleeding is very noticeable, uneven, or distracting during regular use, it could be considered excessive. If it washes out colors or details in dark scenes, it's likely a defect.

What to do:-
Check in a dark room: Backlight bleeding is more apparent in dark environments.
Adjust brightness and contrast: Lowering the brightness and contrast can help minimize the appearance of bleeding.
Consider local dimming: Some monitors have local dimming features that can help reduce backlight bleed in certain areas.
If excessive, contact support: If the bleeding is severe and impacting your viewing experience, you may want to contact the manufacturer or retailer for support, especially if it's a new monitor.
-----------------------------------------

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.