Acer control center and warranty for acer travel mate p215 53g. The control center does not open

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moraaa11
moraaa11 Member Posts: 1 New User
edited July 30 in TravelMate and Extensa

help !!!!!! lp acer travel mate p215 53g i installed acer control center but i click on it without any response it doesnt open

i have just bought the laptop and i want to extend warranty and i am from egypt how can i talk to support

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 15,004 Trailblazer
    edited July 30

    Contact Acer Egypt:

    2B (Service Center)

    Postal Address: 1 Burj El Nour - Abd El Aziz Essa off Mostafa El Nahas St.  9th district

    City: Nasr City

    Email: servicecenter@2B .com.eg

    Website:  https://2b.com.eg/en/technical-services

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 18,205 Trailblazer

    Just a heads-up: the TravelMate P215-53G was originally released around early 2021, so it’s essentially a legacy model now. If you've upgraded to Windows 11 24H2, that could be why Acer Control Center (ACC) isn't launching properly—it may not be fully compatible with newer Windows builds.

    ACC tends to rely on older driver models, and 24H2 enforces stricter compliance for instruction sets and security protocols. Even on 23H2, support was patchy, so you’re likely seeing silent blocking due to deprecated components.

    🔧 What you can do:

    • Try using Acer Care Center instead—it’s more current and officially supported for newer Windows versions.
    • Ensure all drivers (especially chipset, IO, and management interface) are DCH-compliant and updated from Acer’s support page.
    • You might test Windows 10 compatibility mode by right-clicking ACC > Properties > Compatibility tab.
    • For warranty extension and product registration, use the Acer ID portal—this works globally, including from Egypt.

    Let us know if you'd like help locating drivers or verifying what's compatible. Posting a DXDiag report might help narrow things down.