Why is the touchscreen on new Aspire 315 not working, even after reinstalling Windows 11?

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EmilyAllen
EmilyAllen Member Posts: 4 New User
edited July 25 in Aspire Laptops

I asked this question a week ago, and was instructed to do a Windows 11 reinstall. I tried that and it didn't work, but nobody is responding to my continued questions.

I want this issue fixed. The computer is basically brand new.

Answers

  • StevenGen
    StevenGen ACE Posts: 14,933 Trailblazer

    If your new Aspire 315 (is it the 24P or 24PT as they have touchscreens) and it it doesn’t work, this is especially after a new reinstallation of Win-11 version 24H2 OS build: 26100.4770, then send your laptop back to Acer Tech Support in your country and get them to fix this issue, as it could be either a faulty screen or its cable issue or a hardware mainboard issue of your laptop, which and especially a mainboard, costs allot if you allow the Acer warranty to expire, as these laptops touchscreens either work or they don’t. Good luck

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