Predator GM7 2TB SSD not recognized by Windows 11 Installer on Acer SFX16-51G-58RP

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Ken_lesig
Ken_lesig Member Posts: 3 New User
edited July 22 in Swift and Spin Series

Hey community,

I just replaced the builtin Kingston 512GB SSD with a new Predator GM7 2TB SSD.

I'm encountering issues during the Windows 11 Installation process on the clean drive. While the new drive shows up correctly in the BIOS, the installer will not recognize it. Ive tried all the available BIOS settings but i can't find any BIOS entries regarding Storage or NVME options. The hidden advanced BIOS (which might not even exist) also remains a mystery to me. I was also unable to find correct drivers for my SSD model, as apparently Windows ships with the correct ones.

Note: i do not have access to the contents old drive anymore and can't use the Acer copy utility.

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Answers

  • Jack22
    Jack22 ACE Posts: 4,554 Pathfinder

    @Ken_lesig

    I dont think the unit supports 2 TB.

    Below is more info

    image.png
    Click on 'Yes' if the comment answers your question!
  • Ken_lesig
    Ken_lesig Member Posts: 3 New User

    Would nonsupport lead to the drive showing up in the BIOS but not working with the windows 11 installer.

    Weirdly the old Kingston drive installed before (now completely wiped) shows up in the samer manner. Fine in BIOS and unrecognized by the Windows installer.

  • StevenGen
    StevenGen ACE Posts: 14,900 Trailblazer
    edited July 20

    The 2TB Predator GM7 M.2 M.2 SSD drive is a Gen 4 x4 lane type drive that is quoted by Acer to perform at a Read speed of 7200MB/s and a Write speed of 6300MB/s, but your SFX16-51G laptop will not reach those speeds as its got an M.2 SSD slots that are both a Gen 3 x4 lane speed slots and their realistic speeds are at benchmark tested with a Gen 3 x4 lane Samsung 970 EVO Plus M.2 SSD drive (that is the fastest Gen 3 drive) at Read 3500MB/s and Write at 3200MB/s, so expect those speeds even with a Gen 4 x4 lane drive like the Predator GM7 drive. But the Gen 4 x4 Predator GN7 M.2 SSD drive is backward compatible and will work 100% within a Gen 3 x4 lane slots. Good luck and hope this helps you out further.

    Acer service guide for the Swift SFX16-51G quoted storage specs

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Ken_lesig
    Ken_lesig Member Posts: 3 New User
    Answer ✓

    After 2 days i was finally able to solve my issue. Thanks to anyone involved!

    For anyone having the same issue of SSD drives not beeing detected by the windows 11 installer here is what i found:

    https://community.acer.com/de/kb/articles/13832-festplatte-waehrend-der-installation-von-windows-10-nicht-erkannt

    Download the driver, load it on a USB and plug it in. Then select the "Load Drivers" option during the installation process. This post references Windows 10 but i have found the fix worked on Windows 11 aswell.

  • Alex410
    Alex410 Member Posts: 3 New User

    Thanks for sharing your solution! Loading SSD drivers during installation is an easy solution. This will definitely help others struggling with the same issue on Windows 11.