ANV15-51 Acer software installed automatically after windows update, how to remove?

AcerCentralService.exe
C:\WINDOWS\System32\DriverStore\FileRepository\predatorservice.inf_amd64_ec38587b71ef8108
AAADSvc.exe
C:\WINDOWS\System32\DriverStore\FileRepository\acerartaimmxdrivercomponent.inf_amd64_bf82eca032db5e3f
ARTAimmxService.exe
C:\WINDOWS\System32\DriverStore\FileRepository\acerartaimmxdrivercomponent.inf_amd64_bf82eca032db5e3f

C:\WINDOWS\system32\AcerCCAgent.exe
ADESv2Svc.exe
C:\WINDOWS\System32\DriverStore\FileRepository\acerdeviceenablingservicecomponent.inf_amd64_2cdf5cd411dbbf8e

C:\WINDOWS\system32\AcerDIAgent.exe
AcerEZService.exe
C:\WINDOWS\System32\DriverStore\FileRepository\ezservicecomponent.inf_amd64_b8ac8921d0de9689
AcerLightingService.exe
C:\WINDOWS\System32\DriverStore\FileRepository\predatorservice.inf_amd64_ec38587b71ef8108
AcerPixyService.exe
C:\WINDOWS\System32\DriverStore\FileRepository\acerartaimmxdrivercomponent.inf_amd64_bf82eca032db5e3f

C:\WINDOWS\system32\AcerQAAgent.exe

AcerServiceWrapper.exe
C:\WINDOWS\System32\DriverStore\FileRepository\acerservicecomponent.inf_amd64_dc983e19363ee831
AcerSystemCentralService.exe
C:\WINDOWS\System32\DriverStore\FileRepository\sysmonitorservice.inf_amd64_c3239bf628c7bb5c\x64

All this has infected my system after running Windows update. How to automatically remove? Or do I take the laptop back to the shop and get my money back?

Accepted answers

All comments

Puraw

https://community.acer.com/en/discussion/727075/anv15-51-absolutely-unacceptable-automatic-installation-of-acer-trash-on-new-laptop

Hi Nostromov,

Laptop vendors bundle promotional software and services to remain price-competitive in a saturated market. Without these deals, the retail price of your device would likely be much higher. Whether it’s sponsored apps, utilities, or vendor-specific services — they offset production costs and help secure partnerships. That said, the cleanest and most efficient way to reclaim full control is to create a bootable USB with the latest Windows ISO image (via Microsoft’s Media Creation Tool), and perform a clean install. You’ll get a leaner, faster system — without the extra software you didn’t ask for.

StevenGen

https://community.acer.com/en/discussion/727075/anv15-51-absolutely-unacceptable-automatic-installation-of-acer-trash-on-new-laptop

To get rid of all the above, download a copy of the Microsoft Win-11 version 24H2 .ISO file and do a Clean Install and completely format the boot M.2 SSD drive and then make sure that you install all the updates to the last Win-11 OS build: 6100.4652 for best results and follow the below guide for best results.

Construct a bootable installation USB with Rufus 4.9 and follow its guide as that is the best method and also put the ANV15-51 Intel RST driver Version 20.0.0.1038 onto this same Rufus bootable USB for your Nitro ANV15-51 model, so that when you get to the Win-11 section at "Where do you want to install Windows? > Load driver > you install the IRST driver version20.0.0.1038 so that the Win11 installation recognizes the laptops M.2 SSD drive and you can continue and finish the the installation.

Afterwards install the NVidia App and download the latest Nvidia RTX gpu game ready driver and play all supported gamed through this apps with the NVidia settings and afterwards, and when your laptop is perfuming perfectly, make sure that your Nitro ANV15-51 has its last bios version 1.26 installed. As doing all these installation steps above will ensure that your Nitro ANV15-51 performs to its best. Good luck and hope this helps you out so that you have a great performing Nitro ANV15-51 laptop.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Nostromov

https://community.acer.com/en/discussion/comment/1348371#Comment_1348371

Thank you very much for your reply. You know, I've had a computer since 1992 (1991?) when I got a x286 from somewere, expensive things. Since then I've been battling with Windows junk. How Internet Explorer used to automatically install viruses from the Internet, then Netscape came along to save the day and so on, and so forth (now I'm using portable Firefox ESR with user.js from the GitHub arkenfox project, but heavily edited for my use, anyway).

Look at this. I'm running Windows 11 Enterprise IoT version, to avoid the Microsoft store and everything else bad. "NVIDIA Control Panel is not found", sits in the bottom right of my screen. Thinks I can install it from Microsoft store LOL. And I used Rufus to make the install drive, ofc.

Laptop came clean of software, and now after I've removed the junk… using Revo uninstaller, BCUinstaller, manually removing files from Debian live USB drive… modifying the registry, sc deleting Windows Services… AGAIN Acer wants me to install these things…

On my new (expensive, I have to say it again because this is a lot of money for me in Serbia, hard to earn) laptop, the front 3mm headphone jack does NOT work without some stupid service being activated via whatever. So disappointing. So bad.

I was working a summer job abroad in Nicosia, Cyprus, in the 90s and Acer was an up and coming brand. A beautiful thing. Today, I can see them trying to imitate HP with this design and drivers. Why?

Why did you do this, Acer? OMG.

Anyway, I will try to put Windows 10, also IoT, LTSC, Enterprise version… and see what happens. Though I suspect same crazy madness.

Nostromov

Can't edit my typos in message above, forum is telling me: "Attempt to assign property "FormatBody" on bool". Apologies, can't seem to delete the extra replies either.

StevenGen

https://community.acer.com/en/discussion/comment/1348397#Comment_1348397

Leave your Nitro ANV15-51 with Win-11 version 24H2 Home and update it to the last OS build: 6100.4652 and make sure that it operates properly before updating it to the Enterprise edition, as the Win-11 Home version is the version that Acer installed on this laptop initially and your ANV15-51 has a digital key embedded in its bios.

Do NOT install Win-10 on this laptop as Acer designed the Nitro ANV15-51 model with Win-11 OS and also Microsoft is ending all support for Win-10 in November 2025 and all security updates also. If you install the Microsoft version it will not have the Acer Win-11 version and it will have the oem programs. Don't worry about whatever you consider junk, as its never used and it does not affect the operation of Win-11 or your ANV15-51 laptop in any way.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Nostromov

Thank you all for replies, despite my not-so-great topic title. I've figured it out, Windows 11 truly is a virus.

What I did is grab the latest available Windows 10 LTSC,

IRST_Intel_19.5.1.1040_W11x64_A.zip

Nostromov

Apologies, forum software flips out when I copy-paste. Not sure that I can deal with it, wanted to post the Intel IRST driver (if you can even see it attached to this post, no idea what's going on with that) to load Windows 10 LTSC setup (it requires TWO driver loads, from two different setup screens; intergrating into ISO using NTLite doesn't work in basic mode) and explain how I used IObit driver booster and a whole bunch of things to achieve a beautiful and clean system (with NO unsolicited network activity), but I can't post links here and use this forums without frustration. I have Firefox ESR with GitHub arkenfox user.js project (heavily modified) and the forums are tripping out to my settings. In any case, thank you all so much. I didn't return the product, LOL. :)

IRST_Intel_19.5.1.1040_W11x64_A.zip

Nostromov

Thanks, managed it. Device manager clean, with everything latest. No BS "Acer optimized" drivers, everything original (generic, FTW) and custom, and got quiet (and idle) fan operation, no extreme overheating in games (without using MSI Afterburner, just NVIDIA controls). Windows 11 is an abomination, and I will forever run this beautiful Win 10 IoT long after it is EOL. Then switch to Linux. Thank you all one last time, appreciate it as it meant a lot throughout this process.

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