acer nitro 5 Need help installing nitrosense, Setup.exe error

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StrajaPapaja
StrajaPapaja Member Posts: 2 New User
edited 7:58AM in Nitro Gaming

Hello guys,

My acer nitro 5 laptop won't install nitro sense, when I run setup.exe it says "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows installer package."

I don't know know what else to do I tried multiple online troubleshooting methods but it always gives this error message.

[Edited the thread to add model name to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,720 Trailblazer

    Depends which Nitro 5 model you have, as with my Nitro 5 AN515-56, I can install Nitro Sense withing the actual app folder itself, so follow the below steps and see if it works with your whatever model Nitro 5 AN515-xx or 5AN517-xx you have, good luck and hope this works out for you.

    Try these steps and see if NS installs:

    1. Download the last version of NS for your model laptop
    2. Open > NitroSenseV3.1 folder
    3. Click the APPXBUNDLE File > then click Install as it should start the installation process and work and NS will associate with the keyboard key also.
    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Diya1811
    Diya1811 Ally Posts: 826

    @StrajaPapaja

    Uninstall Any Existing NitroSense VersionRemove NitroSense completely. Next, go to Acer’s official support site, enter your exact Nitro 5 model (such as AN515-58), and download the NitroSense installer listed under Applications. After extracting the download, locate the file with the .appxbundle extension and install it first — this step helps prepare the system for the correct setup. Once the bundle is successfully installed, run the setup.exe from the same folder.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • StrajaPapaja
    StrajaPapaja Member Posts: 2 New User

    Hi Diya811,

    Thank you for the tips, I tried that as well and when I launch nitrosense after installing nothing happens, and setup.exe still won't run the same error pops up, i'm not sure if something could be wrong with the laptop itself as I just bought it.