Updated issue (Battery report attached): Battery not getting recognized in my acer v15, how do I fix

Options
EnTs03
EnTs03 Member Posts: 6 New User
edited 5:52AM in Nitro Gaming

My acer v15 battery is not detected it was working just fine and the laptop turn on only when plugged in , this issue came when I was working on my laptop while charging and electricity got cut off , I don't think it's hardware issue cause it was working just fine as well as when I plug in for few seconds the battery led lights up and turns off again, based on this what do u think is the problem, I don't think battery or hardware is damaged cause when I do turn on after reset the battery gets recognized for few seconds showing 0% charge and charging but disappears again, I think it's something related to battery force lock or something these are my assumptions, how do I fix it ?

By the way this issue occurred after I was working on my laptop with charging everything was normal and fine, but the electricity went out and my laptop instantly turned off too. I can run my laptop on plugged in but no battery is detected, I don't think there is driver issue too , and after battery reset like holding power button, the battery led light gets turned for few seconds and gets turned off as well as after I turn on laptop fast instantly, battery icon at taskbar gets displayed with zero and charging for few 20 to 30 seconds and disappears again.

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,734 Trailblazer

    Thanks for reposting and expanding on the symptoms. Based on your timeline and battery behavior—brief recognition after reset, charging icon for 30 seconds, LED blink—your guess about a Smart chip lockout is likely correct.

    This happens when a power loss (like your blackout) interrupts charging mid-cycle. The battery’s internal controller enters a protective lockout and stops responding to the EC handshake, which explains:

    • Battery appears for a few seconds, then disappears.
    • No consistent telemetry in the battery report.
    • LED flickers post-reset, then stops.

    It’s not a driver issue and likely not board damage, but the battery controller isn't reinitializing. If it's an older pack, this can happen suddenly even after good performance.

    🛠️ Recommended Steps:

    1. Replace the battery with a verified genuine unit—preferably same part/model.
    2. Once installed, let it charge to 100%, fully drain until shutdown, then recharge. This resets telemetry and allows full EC handshake.
    3. If the issue persists, it may be a deeper EC fault, but signs point strongly to a locked battery controller.

    Let us know if you need help confirming battery model or sourcing a compatible replacement.