Can't remember my password and it won't go to safe mode either. Someone please help.

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Wendymk77
Wendymk77 Member Posts: 1 New User
edited 8:19AM in Aspire Laptops

Hello,

My windows 10 acer laptop starts with the PC did not start correctly. I go to advance and then to command prompt. My account name comes up and says "Hi" w my name and asks for my password. However,after trying every password I can imagine.,.I don't remember it nor do I know what to do from here since I can not actually get into the laptop and it won't go to safe mode either.. Someone please help. I can't loose everything that is on there.

Thank you

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,670 Trailblazer
    edited 8:19AM

    Unfortunately we are not allowed on this forum to advise about passwords, you can contact Acer Services in your country to help you.