Acer SA272U E 27" 2K 100Hz unable to set monitor to 100Hz refresh rate

LinhUchiha
LinhUchiha Member Posts: 1 New User

Hello Acer Support Team,

I recently purchased the Acer SA272U E 27" 2K 100Hz monitor. However, when I connect it to my PC using the included cable or a DisplayPort cable, I can only set the refresh rate up to 75Hz. If I try to change it to 100Hz in Windows or the NVIDIA Control Panel, the screen goes black and then reverts to 75Hz after a few seconds.

_My PC configuration is:

  • GPU: RTX 2060 6GB
  • CPU: Intel Core i3 12100F
  • Motherboard: H610M
  • I have updated my NVIDIA drivers and tested different high-quality HDMI 2.0 and DisplayPort cables._

Could you please help me confirm whether this model truly supports 2K at 100Hz, and if so, which cable or settings I should use to achieve it?

Thank you very much for your support.

Best regards,